CoinStats shows profit loss in multiple places over the app and the website:
- Total Portfolio Profit/Loss
- Combined Profit/Loss for All of your portfolios (All Assets View)
- Profit Loss for each coin
Total Portfolio Profit/Loss
Depending on your time range selected we use different methods to calculate your Total Portfolio Profit Loss.
If you have selected anything from 24h to 1 year, we simple calculate your total profit loss by comparing the first number in your portfolio chart by current number.
If you select ALL on the chart, we calculate your total portfolio profit/loss by taking into consideration all your transactions of all of your coins.
Combined Profit/Loss for All of your portfolios
In this case we take the profit loss of each of your portfolio and add them up to find out your total profit/loss number for all of your portfolios.
Profit/Loss for each coin
For calculating your profit/loss for each coin we consider all of your transactions for that coin based on the Profit Loss Option you have selected.
What to do if Profit Loss is wrong?
Most of the time it will mean your transactions are not constructed the way you expect them to be, no matter you added them manually, imported from exchange or synced with an exchange.
If your total portfolio profit/loss is wrong, check the profit losses for each coin, if you notice something wrong there, go to transactions of that coin to find what is wrong.
Unfortunately, there are dozens of limitations when connecting exchange accounts, and there may be cases when imported prices aren't correct, or CoinStats system wasn't able to import all of your transactions.
In that case, we'd suggest to manually edit the prices of the imported transactions.
How to contact to Support?
If you're contacting our support team with an issue that your profit/loss is wrong, try to provide as many information as you can, like what are the wrong transactions, example of the correct transaction etc etc. It is extremely hard for us to find out what is wrong with your account without that information.
Hope this is helpful.