There are a few reasons why Swapping transactions might not go through.

  1. Not enough Network fee - For swapping to happen, there is a need to pay fees with the native Cryptocurrencies (Ethereum Network - ETH coin). The application gives you three options for Gas fees - Standard, Fast and Instant. If you choose the Standard option, the swapping may take longer to emerge.

  2. "Cannot get Contract Address" In case of this issue, don't hesitate to get in touch with our Customer Support.

3. "Cannot Estimate" issue means there is not enough liquidation for that exchange pair. When the price difference is greater than the slippage tolerance, you will not be able to execute the swap. You have to increase the slippage percentage to swap the coins.

4. If you have not received confirmation messages from the Metetamask or Trust Wallet, it is not our issue. Please reset and try again.

Please contact us via [email protected] email address if you have any further questions.


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