With the booming of the financial markets and cryptocurrencies, some companies or individuals might try to abuse people's trust and use the situation to their benefit. Given the massive spike of scammers' activities in the crypto space, we've decided to list some of the methods we have witnessed scammers can use in order to try to steal money from you.

Let's go through some examples and what to look for to prevent getting scammed.

1. Frozen Account

The users might receive calls claiming the person on the phone is a CoinStats employee, calling to help them with their "Frozen Account." They will show an account with the user's email address, saying this is an old account you have forgotten about, and you should transfer some money to the account to activate it. Most of the time, the shown portfolio on CoinStats is manually added, meaning these are not real funds available on your account, and this doesn't mean there is a positive balance on the account. Manual Portfolios are like bookkeeping entries; you can add and delete whatever transaction you want. The balance isn't auto-synced since they are not connected to a wallet or exchange. Thus, the balance in a manual portfolio doesn't mean anything. So don't fall into the trap!

Pay attention to the symbol mentioned in the attached picture to identify a manual portfolio. Any portfolio with this symbol, even with a different name, is a manual portfolio.

2. Getting calls from different organizations

The scam companies might impersonate Federal organizations and scare you with threats. Or they might say you need to pay a certain amount as "taxes." They will lead you to different exchanges and guide you through transfers. These are scam calls, and they are only impersonating federal and governmental employees.

3. Helping people to activate their accounts

Some people might call and introduce themselves as account managers that will help you with your trading account. They will "help" you activate your accounts, but instead, they will transfer the funds to their accounts. They might even introduce themselves as companies helping people get into trading and offering "professional help."

Kindly note that we won't contact you asking to send crypto to a wallet to activate a lifetime Pro/Premium subscription.

Now that you know the systematic methods, we want to inform you that there are more methods the scammers use, and they consistently come up with new techniques, and of course, it's impossible to list all of them. However, these are some points you should have in mind if you think something seems fishy:

  • CoinStats doesn't contact its users via telephone calls, and we keep in touch only via the official email or the Intercom official in-app or on-site chat.

  • We don't initiate contact with the users. We only respond when we are contacted with.

  • Our official email addresses end in @coinstats.app. Any other variants are incorrect; for example, @coinstats.com or @coinsstats.co.uk are fake, and you shouldn't open/respond to them.

  • Never share your bank card information on the phone. CoinStats doesn't want your bank information and wouldn't ask for it on the phone! If anyone asks you for it, they're not from our company and shouldn't be trusted!

  • We will not ask for funds to help resolve support issues.

  • Suppose someone is trying to "help" you, offering to buy cryptos and sending them to a wallet. Make sure the wallet is the same as yours and not another wallet. If it's another one, they are scammers trying to steal your money.

  • Lastly, a general tip, don't share your bank card information, documents, personal information, and API keys with anyone on the phone!

Hopefully, these tips will help you prevent unfortunate events. However, in case of any doubts, feel free to contact the support team at [email protected]! You can also contact us on our official Social Media accounts on Discord, Telegram, Twitter, Facebook, and Instagram!

Thanks, and stay safe! 🧡

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