Skip to main content
All CollectionsConnecting Your Exchange Accounts and Wallets
Why Connection to a Wallet via the Extension Might Not Work?
Why Connection to a Wallet via the Extension Might Not Work?

In this article, we point out to portfolio connection issues via extension and provide steps for a successful connection.

Martha avatar
Written by Martha
Updated over 2 weeks ago


While attempting to connect your wallet through the extension, you might receive the below error message.

For a successful connection to a wallet via the extension, try the following:

  1. Disable the extension of other wallets temporarily: to avoid conflicts, you can deactivate the extension of one wallet when connecting a different wallet via extension. But don't forget to re-enable the extension of the other wallet once you are done with the current wallet's operation.

  2. Reload the Page: another workaround involves reloading the page if both extensions are enabled. This action allows a wallet extension to connect without any conflicts.

The same applies when attempting to log in using a wallet address. During the login process, one of the wallet connection options might be disabled. Simply try one of the aforementioned suggestions.


Feel free to contact us at support@coinstats.app in case of any questions. 🧡



What's Next?





Did this answer your question?