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Why Connection to a Wallet via the Extension Might Not Work?
Why Connection to a Wallet via the Extension Might Not Work?

In this article, we point out to portfolio connection issues via extension and provide steps for a successful connection.

Martha avatar
Written by Martha
Updated over a week ago

In the vast cryptocurrency space, where individuals are actively engaging in decentralized finance (DeFi) and decentralized applications (dApps), having reliable and convenient wallet integrations is crucial. CoinStats allows users to connect their MetaMask web wallet via extension.

While attempting to connect your wallet through the extension, you might receive the below error message.

For a successful connection to a wallet via the extension, try the following:

  1. Disable the extension of other wallets temporarily: to avoid conflicts, you can deactivate the extension of one wallet when connecting a different wallet via extension. But don't forget to re-enable the extension of the other wallet once you are done with the current wallet's operation.

  2. Reload the Page: another workaround involves reloading the page if both extensions are enabled. This action allows a wallet extension to connect without any conflicts.

The same applies when attempting to log in using a wallet address. During the login process, one of the wallet connection options might be disabled. Simply try one of the aforementioned suggestions.

Feel free to contact us at in case of any questions. 🧡

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